At Willow & Waves, our commitment to sustainability is at the heart of everything we do, including how we package and deliver your products. We recognise that our packaging choices have a significant impact on the environment, and we strive to minimise this impact without compromising on quality or customer satisfaction.

Thoughtful Packaging for a Greener Future
Our packaging is thoughtfully designed to be as minimal as possible, reflecting our dedication to reducing waste.
We avoid unnecessary fillers and use only what’s needed to ensure your items arrive in perfect condition.
By using eco-friendly materials and considerate design, we aim to strike the perfect balance between protecting your products and protecting our planet.

Paperless Receipts for a Lighter Footprint
In our effort to reduce waste, we do not include physical receipts in our packages. Instead, your receipt is conveniently emailed to you with your order confirmation. This not only saves on paper but also helps to reduce the overall packaging needed for each delivery.
If you would like your order gift wrapped, please contact our support team before placing your order. As some orders are shipped directly from our production partners, it’s important to coordinate this in advance.
Please note that requesting gift wrapping may extend delivery times.

Tested for Protection
While we prioritise sustainability, we also understand the importance of delivering your order safely.
Our packaging has been rigorously tested to ensure it provides sufficient protection against damage during transit.
We take great care to ensure that your products arrive in pristine condition, so you can enjoy them as intended.

Customer Support for Peace of Mind
In the rare event that an issue arises with your delivery, we are here to help. Our dedicated support team is ready to assist you with any concerns you may have.
If your product is damaged or there are any other issues with your order upon arrival, please don’t hesitate to reach out. We are committed to making things right.
Our Ongoing Commitment
Sustainability is a journey, and we are continually looking for ways to improve our practices. We are proud of the steps we’ve taken so far, but we know there is always more to do. By choosing Willow & Waves, you’re supporting a brand that values our planet and is actively working to protect it for future generations.
Thank you for joining us on this journey towards a more sustainable future.